1. How can I check the status of my order?
There are 2 options to do that:
- a) Contact our support team via contact us page.
- b) Check the status from the web site via your Account.
Your bonus, the status of your recent order, the dispatch date and the approximate day of the delivery can be checked in your account section. To enter into your account section you will need to enter the order number, your e-mail address and the verification code (the digits in the box next to the "Verification code" field).
In case your order was sent by a Courier Service, the tracking number can also be obtained from the same page.
2. Can my order be delayed at customs?
If this is the case, you'll be informed about the delay. Custom generally ask the recipient to come over & provide permission to check the parcel. After that you can receive your order.
3. Why does the size of packages vary from order-to-order?
The medication that is supplied to us by the
manufacturer already comes in a package only & it can be
different from the previously supplied stock.
4. What should I do if I am having a problem with the order i have placed?
You can send us the feedback or enquiry via contact us
form, our customer care executive would be happy to help you.
1. How To Re-order?
For the re-order part, you need to login again with your existing login details. After login, you can search & select the required item you want to order. Once the selection has been made, add it to your wishlist/cart. When you are done with selecting the items for your order & have added them to the cart, you can then click “my cart/wishlist” link provided in the top-right portion of the site to check the order history of your account. There you will have all the products selected by you for purchase. You can then click the checkout button & proceed for payment.
NOTE: You will be considered a returning customer only after you have made a payment for an order in the past. Just adding a product in the cart would not make you a returning customer & hence you will not be eligible for the discount offered for the returning customer.
1. Want to become our supplier and offer new products?
We will be glad to consider your proposal. Please send the details to our e-mail address. Please, be informed that the products we will add should comply with the quality requirements and should come with the quality certificates.
Please be informed that we require a valid prescription for your order. You should send a scan copy to the email email@example.com and firstname.lastname@example.org
Please be advised that in case you don't provide a valid prescription within a three-day period your order will not be processed.
1. How much time do you people take to respond to an enquiry?
We strive to answer all the enquiries as soon as possible. Maximum time taken for an enquiry response is 24 hours. However, National holidays may extend the length of time duration for responding to the enquiry